Interpersonal Communication Listening And Responding Pdf


By Orieta C.
In and pdf
22.03.2021 at 12:46
9 min read
interpersonal communication listening and responding pdf

File Name: interpersonal communication listening and responding .zip
Size: 2120Kb
Published: 22.03.2021

Active Listening; its Skills and Importance in the Workplace

The art of effective listening is essential to clear communication, and clear communication is necessary for management success. Active listening is when you are fully aware and concentrate on what is being said rather than passively hearing what the speaker is trying to convey.

The goal of active listening is to acquire information, listen to understand people and situations before responding to it. It is the conscious decision to listen carefully and understand what people are trying to convey without being judgmental. The listening ability can vary from person to person. But the good part is that it is a communication skill and can be acquired with time and patience.

It is about focus and understanding and looking at things from different perspectives for the greater good. But the question is, do they actively listen? They indicate how clinical and research evidence clearly shows it as one of the most effective agents for individual personality change and group development.

Learning practical listening skills is not easy. Attitude is a feeling of emotion that comes from understanding that we must be respectful towards what others say about a fact or state.

Also, understanding that we all can learn something new from others even if we have strong beliefs or feelings prior to the topic. When we respect everyone, we tend to look beyond our preconceived notions and become better listeners. To be a good listener, we must have good attention. But it is easier said than done. Many of us have less attention span, or we tend to distract away easily. If that is the case, you must practice some exercise to help you hold your attention to the speaker.

Mind games or puzzles that keep your attention are great to start with. Meditation is one more important tool that helps us retain our focus and full attention. Adjustment in listening is nothing but keeping an open mind. To follow what the speaker conveys, even if that is difficult for you to grasp or hold no meaning.

Often we listen to great leaders speaking about business or life in general. If the topic of discussion steers in a monotonous direction, we tend not to adjust but daydream. When we keep an open mind and ready to invest our time, we adapt to the situation and, in the end, become a better listener.

Did you know in most Western cultures, facing the speaker or maintaining eye contact is a primary aspect of effective communication? Nobody wants your divided attention while they are speaking to you, be it your friend or colleagues. Keep all your distractions aside while you are talking to someone. Put your phone, books, papers, and other distractions aside, face the speaker, and try to be present in the conversation.

It is often difficult to focus your mind on the speaker, and we all have been there. Use your mind in such a situation and create a literal picture and abstract concepts to keep you focused. If it's a lengthy business meeting or a seminar, try to focus on the key points and make mental notes. Your mind will do it for you; just allow it to act and be present. Try to concentrate even if it bores you. If you find yourself distracted or daydreaming, immediately bring back your focus to the conversation.

When you interrupt during a conversation, you subconsciously tell the speaker that your voice is more important and relevant. Interrupting is not only rude but self-righteous. At times you may have to interrupt the speaker if you are bothered or have a question in your mind, but make sure to do it politely.

Take permission before cutting the conversation midway. Often while conversing with a friend or colleague, we tend to divert the conversation by asking them questions that are not related to the original topic.

This conversational affront can be fixed if we are aware enough to get the speaker to talk about the topic they started with.

This understanding is crucial for effective communication and to send across the right message without diluting the original topic.

Being empathetic allows you to be present with the speaker emotionally and understanding them by putting yourself into their shoes. It is not easy to be present and concentrate at the moment always. But empathetic is being generous and putting your soul and heart in the conversation. Give the speaker regular feedback to keep the speaker invested. You cannot stand or sit still like a robot listening to the speaker, which would make them confused.

Ask questions that are appropriate to the given condition. In the workplace, send your feedback to the speaker to clear doubts and keep the conversation transparent. For an employer, it is the organizational success and for the employees, it is the tasks and objectives they are assigned to complete.

It is, therefore, very vital to have trust in each other for a healthy work experience. To tick these points, one must have an understanding, which can be developed by active listening.

This will help align your words and actions and help build trust. Active listening has countless benefits when it comes to employee productivity.

Having said that, it is also important to assure that the internal communication is solid, only then they can develop a culture of mutual trust and understanding. It is always a two-way process. Conflicts and mishaps are inevitable in any workplace. The reasons for this can vary from a minor misunderstanding or a major debacle. Misunderstandings, different viewpoints, or a lack of recognition often create conflicts in the workplace.

There is nothing good communication cannot resolve. Our sense of self-righteousness also interferes here. This not only helps in resolving conflicts but also helps foster a culture of respect. It is important to form a healthy work relationships in the workplace for healthy work experience.

People who listen to understand form better relationships and are more empathetic in their approach. The same holds for work relationships.

The more members in a workplace follow this approach, the better work relationships they form. Self-empowerment helps you build your confidence and let go of your agendas. When you practice active listening and understand what is beneficial for you in the workplace, you expand your perspective in that direction and empower yourself. You become more aware of your work environment , and you communicate with your peers and members of the organization with much ease and confidence.

Actively listen and see the body language of the speaker. Be more open to learning from them. Every company has its own company culture and each member adds value to it. The root of this culture starts with acceptance. Acceptance of its values and vision by all its members. For an organization to succeed, both its employers and employees must be aligned with the common goal.

Therefore, they need to accept each other for their respective parts and actively listen to each other while carrying out their work duties. And also, in the onboarding process of new employees, management must listen to their feedback and views on different aspects of the organization.

This minimizes confusion and gives a sense of acceptance to them. Active listening can, therefore, be a great morale booster. Like I said earlier, active listening is a skill and can be acquired. And if you have reached up to this part of the blog, then I can assume that you would be willing to practice active listening in your workplace.

Understanding, encouraging the speaker to speak, focus, and keeping broad perspectives is the key. This article is written by Braja Deepon Roy. He actively participates in the growth of corporate culture and keeps himself updated in this space. For any related queries, contact editor vantagecircle. We safeguard your personal information in accordance with our Privacy Policy.

Automate, simplify and streamline all types of recognition and rewards into one easy-to-manage system. Download Now. Active Listening; its Skills and Importance in the Workplace 8 min read. Attitude Attitude is a feeling of emotion that comes from understanding that we must be respectful towards what others say about a fact or state.

Attention To be a good listener, we must have good attention. Adjustment Adjustment in listening is nothing but keeping an open mind.

Face the speaker Did you know in most Western cultures, facing the speaker or maintaining eye contact is a primary aspect of effective communication? Use your mind It is often difficult to focus your mind on the speaker, and we all have been there. Be Empathetic Being empathetic allows you to be present with the speaker emotionally and understanding them by putting yourself into their shoes. Give Regular Feedback Give the speaker regular feedback to keep the speaker invested.

The Importance of Active Listening in the Workplace 1. We are aware of the fact that to build trust; we must tick the following: To lend an ear. To be honest and supportive. To be non-judgmental.

4.4 Stages of Listening

The art of effective listening is essential to clear communication, and clear communication is necessary for management success. Active listening is when you are fully aware and concentrate on what is being said rather than passively hearing what the speaker is trying to convey. The goal of active listening is to acquire information, listen to understand people and situations before responding to it. It is the conscious decision to listen carefully and understand what people are trying to convey without being judgmental. The listening ability can vary from person to person. But the good part is that it is a communication skill and can be acquired with time and patience.


Responding. Skills. PART TWO. Interpersonal Communication Skills. Objectives. 1 Describe five elements of the listening process. 2 Identify characteristics of.


Active Listening; its Skills and Importance in the Workplace

In our sender-oriented society, listening is often overlooked as an important part of the communication process. Yet research shows that adults spend about 45 percent of their time listening, which is more than any other communicative activity. In some contexts, we spend even more time listening than that. On average, workers spend 55 percent of their workday listening, and managers spend about 63 percent of their day listening. Listening is a primary means through which we learn new information, which can help us meet instrumental needs as we learn things that helps us complete certain tasks at work or school and get things done in general.

In today's world of high tech and high stress, communication is more important than ever, however we spend less and less time really listening to each other. Genuine, attentive listening has become rare. Active listening skills can help build relationships, solve problems, ensure understanding and avoid conflict. Active listening requires the listener to fully concentrate, understand, respond and then remember what is being said. You make a conscious effort to hear and understand the complete message being spoken, rather than just passively hearing the message of the speaker.

Interpersonal Skills:. Subscribe to our FREE newsletter and start improving your life in just 5 minutes a day. It is only when you stop to think about listening and what it entails that you begin to realise that listening is in fact an important skill that needs to be nurtured and developed. Listening is perhaps the most important of all interpersonal skills and SkillsYouNeed has many pages devoted to the subject, see Listening Skills for an introduction. Effective listening is very often the foundation of strong relationships with others, at home, socially, in education and in the workplace.

Listening is a fundamental part of the process of communication.

 Так не пойдет! - рявкнул Стратмор, - Мне нужен ключ. - У меня нет никакого ключа. - Хватит врать! - крикнул Стратмор.  - Где .

Сорокадвухлетний португальский наемник был одним из лучших профессионалов, находящихся в его распоряжении. Он уже много лет работал на АНБ. Родившийся и выросший в Лиссабоне, он выполнял задания агентства по всей Европе.

5 Comments

Sora V.
23.03.2021 at 06:45 - Reply

What's active listening, and why is it important for your career?

Skye F.
24.03.2021 at 06:20 - Reply

Static timing analysis for nanometer designs pdf free download mensa iq test free pdf download

Burkett L.
25.03.2021 at 03:40 - Reply

Chapter 6 Listening and Responding Effectively □. Listening is one of the most utilized skills in our interpersonal communication, but the skill that.

Mohammed C.
28.03.2021 at 09:36 - Reply

As you read earlier, there are many factors that can interfere with listening, so you need to be able to manage a number of mental tasks at the same time in order to be a successful listener.

Iva L.
01.04.2021 at 00:46 - Reply

Interpersonal Communication: Listening and Responding. Course Overview. This two day course explores how successful companies and effective managers.

Leave a Reply